Terms & Conditions

By using our website or placing an order with Winrose Pearls, you agree to the following terms and conditions. Please read them carefully.

Products & Orders

• All jewellery is handcrafted using freshwater pearls and quality metals. Natural variations in pearl size, shape, and colour are part of their uniqueness.
• Custom or personalised items (including engraved pieces or those with chosen pearl colours) are made to order and are non-refundable unless faulty.
• Prices are listed in GBP and may be subject to change without notice.
  
  

Games & Mystery Drawers

We offer exclusive game-style products (such as Mystery Drawers) as part of our shopping experience. Here’s how they work:​

• You will always receive a product worth at least the price you paid — often more.
• Prizes may include jewellery, discount vouchers, or exclusive items not sold individually.
• You cannot request a specific item — it’s a surprise!
• Mystery Drawers are non-refundable unless the item arrives damaged or faulty.
  
  

If you’d like your game revealed on TikTok, just leave your @handle in the order notes and request a “TikTok Reveal”.

Returns & Refunds

Please see our Refund Policy for full details. In short:

• You have 14 days to request a refund for unused, non-custom items.
• Email [insert email address] with your order number to start the process.
  
  

Site Usage

• All content on this website, including images, product descriptions, and branding, belongs to Winrose Pearls. Please don’t use our content without permission.
  
  

We may update these terms at any time. Continued use of the site means you accept any changes made.